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 Frequently Asked
  Questions

  • 1. Is there a fee to join Diamond Rewards Club?
    No, membership is free

    2. How do I earn Diamond Rewards Club points?
    You earn Diamond Rewards Points by staying at any participating Monte Carlo Inns Properties. You will earn 20 points for each $100.00 Canadian dollar (or the equivalent in other currencies) you spend on your room rate or meeting room rate excluding taxes.

    3. How do I sign up for the Diamond Rewards Club?
    You can register at any participating Monte Carlo Inns property. Registration is done instantaneously and you will be eligible to collect points as soon as you register and stay at any participating Monte Carlo Inns.

    4. How can I redeem my Diamond Rewards Points?
    Diamond Rewards Club points can be used for a variety of pre-determined awards, including but not limited to free room nights, free meeting room nights, free promotional packages, free merchandise and dining and entertainment. You may redeem Diamond Rewards Program points in the following amounts: 500, 650 1000, 1500, 2000, 2500, 5000, 7500 and 10,000. Rewards may change from time to time. For the most up to date list of rewards, see the rewards schedule found on our web site at www.montecarloinns.com

    5. When does the Diamond Rewards Membership expire?
    Diamond Rewards Membership will be terminated and all accrued program points canceled or forfeited if the member has no activity for a period of 730 consecutive days.

    6. How long does it take to post the points to my account?
    Diamond Rewards Points are posted to your account as soon as the Program member pays qualifying room rates, exclusive of all applicable taxes, at any participating Monte Carlo Inns.
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7. How can I check my Diamond Rewards Club points balance?
A Diamond Rewards Member will receive a transaction statement on the terminal receipts upon checking in or checking out of any participating Monte Carlo Inns property. The transaction statement will display the points earned for that particular transaction and the updated points balance.

8. How can I redeem my points?
You can redeem your Diamond Rewards Points, by exercising your option to utilizing the pre-determined terminal receipts (coupons) and applying these coupons towards the various redemption options (rewards)

9. Do my redemption points or coupons expire?
Once your Diamond Rewards Points are redeemed on the terminal receipts they expire one year from the date of issuance.

10. What is considered qualifying rates?
Qualifying Room Rates are deemed as a stay at any participating Monte Carlo Inns, excluding taxes and excluding but not limited to the purchase of gift certificates, restaurant charges, sundry charges, catering or banquet purchases, food charges, beverage charges and audio visual charges. Point accrual is limited to individual accommodation only. If a member attends a convention or group meeting and individually pays Monte Carlo Inns directly for the room, he will be eligible to receive points for the stay. However, contract rooms, rooms reserved by corporations on an ongoing basis and or master-billed rooms are not eligible to earn Diamond Rewards Points. Wholesale packages and series tours booked through a travel agent are not eligible to earn Diamond Rewards Points. If a program member chooses to earn points, if eligible, through our sales office for a group reservation, group meeting, contract rooms or master-billed rooms he or she forfeits the option of earning points for his personal room. At the discretion of the Monte Carlo Inns some reservations made through third party reservation portals will not be eligible to earn Diamond Rewards Points.